1. Use of the Service

IMPORTANT - PLEASE READ THESE TERMS CAREFULLY. BY USING THIS SERVICE, YOU ACKNOWLEDGE THAT YOU HAVE READ, COMPREHENDED, ACCEPTED AND AGREED WITH THESE TERMS OF SERVICE. IN ORDER TO USE THE SERVICE, YOU MUST AGREE TO THE TERMS OF SERVICE THAT ARE SET OUT BELOW. YOU FURTHER AGREE TO THE REPRESENTATIONS MADE BY YOURSELF BELOW. IF YOU DO NOT AGREE TO THE TERMS OF SERVICE, PLEASE REFRAIN FROM USING THIS SERVICE FURTHER.

The Terms of Service stated herein constitute a legally binding agreement between you and HeyJuni.

HeyJuni("HeyJuni," "we," "us" and "our") operates the Platform https://heyjuni.com. We provide a service which enables users to have secure messaging and engage third-party listeners who are trained to respond to chat requests.

By using the Service, and downloading, installing or using any associated software or application supplied by us, you hereby expressly acknowledge and agree to be bound by the Terms of Service, and any future amendments and additions.

We reserve the right to modify, vary and change the Terms of Service or its policies relating to the Service without prior notice at any time as it deems fit. Such modifications, variations and or changes to the Terms of Service or its policies relating to the Service shall be effective upon the posting of an updated version as may be updated and revised by us from time to time.

You agree that it shall be your responsibility to review the Terms of Service regularly. The continued use of the Service after any such changes, whether or not reviewed by you, shall constitute your consent and acceptance to such changes.

THE PLATFORM AND SERVICE SHOULD NOT BE USED FOR MEDICAL EMERGENCIES. IF YOU ARE FACING A MEDICAL EMERGENCY, YOU SHOULD CONTACT "995" OR YOUR LOCAL EMERGENCY MEDICAL SERVICES PROVIDER IMMEDIATELY. LISTENERS ARE NOT TRAINED OR QUALIFIED TO ASSIST THOSE IN CRISIS.

2. Listener Service

HeyJuni is a digital mental healthcare platform which enables speakers to interact using messaging communication technology where the speakers and the Listeners are at different physical locations.

Listeners go through our in-house training program and solely provide emotional comfort and support. The services you receive from the Listeners are not intended to replace a counselling, psychiatrist or primary care physician relationship. You should seek further help or follow-up care when needed, and continue to consult with your primary care physician and other healthcare professionals. The Listeners are independent providers who are neither our employees nor agents nor representatives, therefore we cannot predict or assess the competence of, or appropriateness for your needs, of the Listeners. The Platform's role is limited to enabling the "Chat With Listeners" Services for emotional comfort, therefore we are not responsible for any interactions with Listeners(whether provided through the Platform or not).

While using the Services, you are required to comply with all applicable statutes, orders, regulations, rules and other laws. You are prohibited to, or assist any other persons to:

1. use the Services to send harassing, abusive, or threatening messages;
2. soliciting passwords or personal information for commercial or unlawful purposes, including hidden pages, links or images, providing instructional information about illegal activities, or which threatens our relationships with our partners, customers or suppliers;
3. attempt to conceal or misrepresent the identity of the speaker, or otherwise invade someone's privacy;
4. disrupt the normal flow of the Services, including any dialogue on the Services or otherwise act in a manner that negatively affects other participants;
5. transmit through the Services any information, data, text, files, links, software, or other materials that are unlawful, harmful, threatening, abusive, harassing, defamatory, vulgar, obscene, pornographic, hateful, racially, ethnically or otherwise objectionable;
6. use the Services to stalk, harass, abuse, mock, ridicule, intimidate, disparage, defame, threaten, defraud, or otherwise mistreat or harm any person or class of people;
7. use the Services that is intentionally misleading, false, or otherwise inappropriate or with the purpose of harming others, regardless of whether the Content or its dissemination is unlawful;
8. use the Services that has any risk or possibility of exploiting, harming, or endangering the health or well-being of children or other minors, such as images of Children in sexualized costumes, poses, or a sexual fetishistic context, or which identifies, directly or indirectly, alleged victims of child sexual exploitation, or for the purpose of exploiting, harming or attempting to exploit or harm Children in any way;
9. use the Services which may be discriminatory towards a person's or class of people's race, religion, color, age, ethnicity, national origin, disability, physical, or mental characteristics, sexual orientation, gender expression, gender identity, family status, medical or genetic condition, personality characteristics, or physical appearance, including through the material distortion of the behavior of any such person or class of people in a manner that causes or is likely to cause that person or class of people physical or psychological harm;
10. use the Services in such a way that damages the image or rights of HeyJuni, other users or third parties;
11. send spam or other direct marketing communications or posting, transmitting or linking to any unsolicited advertising, promotional materials, or any other forms of solicitation or commercial content;
12. transmit executable programming of any kind, including viruses, spyware, trojan horses, Easter eggs, or any other form of computer programming or disabling mechanism;
13. use any robot, spider or other automatic program or device, or manual process to monitor, copy, summarize, or otherwise extract information from this Services in whole or in part, including, without limitation, creating any frames at any other Services pertaining to any portions of this Services;
14. attempt to circumvent, disable or otherwise interfere with security-related features of the Services that prevent or restrict use or copying of any Content or enforce limitations on use of the Services; or
15. intentionally or unintentionally perform or promote any activity that would violate any applicable local, provincial/state, national or international law, including, but not limited to, any regulations having the force of law while using or accessing the Services.

3. Representations

By using the Service and/or registering an account, you must be at least 13 years old for the speaker and 18 years old for the listener, as a "natural person" in your country of residence.

You expressly represent and warrant that you are eligible for using this service If you are below the age, you must seek express consent from your legal guardian such as your parent or legal guardian and they must consent to the use of the Service. You hereby confirm that you are legally able to consent to receive the Service or have the consent of a parent or guardian, and are legally able to enter into a contract. We will not be held accountable for misrepresentation of age and does not verify personal information due to our anonymity values.

We are open broadly to everyone, but you cannot use HeyJuni if you are a convicted sex offender or are prohibited from receiving our products, services or software under applicable laws.

By using the Service, you further represent and warrant that you have the right, authority and capacity to use the Service and to abide by the Terms of Service (or to do so on behalf of a minor child of whom you are a parent or legal guardian). You further confirm and agree that all the information that you provided in or through the Platform, and the information that you will provide in or through the Platform in the future, is accurate, true, current and complete. Furthermore, you agree that during the term of this Agreement, you will make sure to maintain and update this information so it will continue to be accurate, current and complete.

Your use of the Service is for your own sole, personal use or that of your minor child for whom you are a parent/legal guardian. You undertake not to authorize others to use your identity or account, and you may not assign or otherwise transfer your account to any other person or entity. You further acknowledge and agree that we will hold you liable and responsible for any damage or loss incurred as a result of the use of your Account Access by any person whether authorized by you or not, and you agree to indemnify us for any such damage or loss.

4. Access Rights and Registration of Account

Subject to you complying with these Terms of Service and the registration requirements, we grant to you a limited, non-exclusive, non-transferable right to access the Platform and use the Services solely for your personal non-commercial use and only as permitted under these Terms of Service and any separate agreements you may have entered into with us. We reserve the right, in our sole discretion, to deny or suspend the use of the Services to anyone for any reason.

You agree that you will not, and will not attempt to:

1. impersonate any person or entity, or otherwise misrepresent your affiliation with a person or entity;
2. use the Services to violate any applicable law, regulations or guidelines;
3. reverse engineer, disassemble, decompile, or translate any software or other components of the Services;
4. distribute viruses or other harmful computer code through the Platform or
5. otherwise use the Services in any manner that exceeds the scope of use granted above. In addition, you agree to refrain from abusive language when communicating with Listeners through the Platform.

In order to access certain Services through this Platform you need to register an account. You agree to provide accurate and complete information when you register and to keep that information updated and accurate. When registering an account, you shall not use as an account name the name of another person with the intent to impersonate that person. We reserve the right to refuse registration of an account or cancel it at our discretion.

You agree that you are responsible for all activities under your User Account, and for maintaining the confidentiality of your password and restricting access to your devices so that others may not access our Services in violation of these Terms. Each time you use a password or identification, you will be deemed to be authorized to access, confirm your agreement on the updated Terms of Service from time to time, and use the Services in a manner consistent with these Terms. We have no obligation to investigate the authorization or source of any such access or use of the Services. You will be solely responsible for all access to and use of the Services by anyone using the password and identification originally assigned to you whether or not such access to and use of the Services is actually authorized by you, including without limitation, all communications and transmissions and all obligations (including, without limitation, financial obligations) incurred through such access or use. You agree to immediately notify us of any unauthorized use of your password or identification or any other breach or threatened breach of the Services' security that you become aware of involving or relating to the Services by contacting HeyJuni. We reserve the right to take any and all actions we deem necessary or reasonable to maintain the security of our Services and your User Account, including without limitation, terminating your User Account, changing your password or requesting information to authorize transactions on your User Account. We are not responsible for any loss or damage arising from any breach of these obligations.

5. Privacy and Security

Protecting and safeguarding any information you provide through the Platform is extremely important to us. Information about our security and privacy practices can be found on our Privacy Policy available at 000website.

BY AGREEING TO THIS AGREEMENT AND/OR BY USING THE SERVICE, YOU ARE ALSO AGREEING TO THE TERMS OF THE PRIVACY POLICY. THE PRIVACY POLICY IS INCORPORATED INTO AND DEEMED A PART OF THIS AGREEMENT. THE SAME RULES THAT APPLY REGARDING CHANGES AND REVISIONS OF THIS AGREEMENT ALSO APPLY TO CHANGES AND REVISIONS OF THE PRIVACY POLICY.

6. Personal Data Protection

You agree and consent to us using and processing your Personal Data for the Purposes and in the manner as set out in our Privacy Policy and outlined below.

For the purposes of this Agreement, "Personal Data" means information about you, from which you are identifiable, including but not limited to your email address and phone number which you have provided to the us in registration forms, application forms or any other similar forms and/or any information about you that has been or may be collected, stored, used and processed by us from time to time and includes sensitive personal data such as data relating to health, religious or other similar beliefs.

The provision of your Personal Data is voluntary. However, if you do not provide us with your Personal Data, we may not be able to process your Personal Data for the Purposes outlined below and may cause us to be unable to allow you to use the Service or the Platform.

We may use and process your Personal Data for business and activities of the Company which shall include, without limitation the following (collectively referred to as the "Purpose"):

1. To perform our obligations in respect of any contract entered into with you;
2. To provide you with any services pursuant to the Terms of Service herein;
3. Process, manage or verify your application/registration for the Service pursuant to the Terms of Service herein;
4. To validate and/or process payments pursuant to the Terms of Service herein;
5. To develop, enhance and provide what is required pursuant to the Terms of Service herein to meet your needs;
6. To process any refunds, rebates and or charges pursuant to the Terms of Service herein;
7. To facilitate or enable any checks as may be required pursuant to the Terms of Service herein;
8. To respond to questions, comments and feedback from you;
9. To communicate with you for any of the purposes listed herein;
10. For internal administrative purposes, such as auditing, data analysis, database records;
11. For purposes of detection, prevention and prosecution of crime;
12. For us to comply with its obligations under law.

As our information technology storage facilities and servers may be located in other jurisdictions, your Personal Data may be transferred to, stored, used and processed in a jurisdiction other than Singapore provided the location has an equivalent or similar data protection laws as Singapore.

We may engage other companies, service providers or individuals to perform functions on our behalf, and consequently may provide access or disclose your Personal Data to third parties including but not limited to those listed below:

1. Information technology (IT) service providers;
2. Data entry service providers;
3. Storage facility providers;
4. Insurance providers;
5. Any professional advisors and external auditors;
6. Regulatory and governmental authorities in order to comply with statutory and government requirements.
7. Listeners and support personnel.

Subject to any exceptions under applicable laws, you may at any time hereafter request for access to, or correction or rectification of your Personal Data or limit the processing of your Personal Data, or seek further information from us by using the support contact details provided on the Platform.

By submitting your information you consent to the use of that information as set out in the form of submission/registration and this Terms of Service.

7. Intellectual Property

We, where applicable, shall own all rights, title and interests, including all related intellectual property rights, in and to the Platform and all its contents, including without limitation the Software, text, materials, compilation of information, images, videos, displays, audio and design and any suggestions, ideas, enhancement requests, feedback, recommendations or other information provided by you or any other party relating to the Service/Platform.

The Terms of Service do not constitute a sale agreement and do not convey to you any rights of ownership in or related to the Service or any intellectual property rights owned by the Company and/or its licensors. The Company name, the Company logo, and certain other material on the Platform constitute trademarks or other intellectual property rights of the Company or its licensors/providers or other parties and no right or license is granted to use them.

8. Warranties and Disclaimers

You expressly agree that use of the Service is at your sole risk. Both the Platform and Services are provided on an "AS IS" and "AS AVAILABLE" basis. We do not warrant that access to this Platform will be uninterrupted or error-free or that defects in the Platform will be corrected. We expressly disclaims all warranties of any kind, whether express or implied, including, but not limited to any warranties or merchantability, fitness for a particular use or purpose, non-infringement, title, operability, condition, quiet enjoyment, value and accuracy of data.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, YOU HEREBY RELEASE US AND AGREE TO HOLD US HARMLESS FROM ANY AND ALL CAUSES OF ACTION AND CLAIMS OF ANY NATURE RESULTING FROM THE SERVICES OR THE PLATFORM, INCLUDING (WITHOUT LIMITATION) ANY ACT, OMISSION, OPINION, RESPONSE, INFORMATION AND/OR SERVICE OF ANY LISTENERS AND/OR ANY OTHER CONTENT OR INFORMATION ACCESSIBLE THROUGH THE PLATFORM.

YOU UNDERSTAND, AGREE AND ACKNOWLEDGE THAT WE SHALL NOT BE LIABLE TO YOU OR TO ANY THIRD PARTY FOR ANY INDIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL, PUNITIVE OR EXEMPLARY DAMAGES.

YOU UNDERSTAND, AGREE AND ACKNOWLEDGE THAT OUR AGGREGATE LIABILITY FOR DAMAGES ARISING WITH RESPECT TO THIS AGREEMENT AND ANY AND ALL USE OF THE PLATFORM WILL NOT EXCEED THE TOTAL AMOUNT OF MONEY PAID BY YOU OR ON YOUR BEHALF THROUGH THE PLATFORM IN THE 12 MONTH PERIOD PRIOR TO THE DATE OF THE CLAIM.

If the applicable law does not allow the limitation of liability as set forth above, the limitation will be deemed modified solely to the extent necessary to comply with applicable law. This section (limitation of liability) shall survive the termination or expiration of this Agreement.

By using our Service you hereby agree and acknowledge that we do not provide medical advice, psychiatric diagnosis or treatment. We are not medical or health services organizations or forums.We do not have any licensed profession and do not interfere with registered counselling or any other licensed profession. You further acknowledge that none of the content on the Platform should be considered as medical advice or an endorsement, representation or warranty that any particular suggestion, medication or treatment is safe, appropriate, or effective for you. You should disregard any such advice if delivered through the platform and should not avoid or delay in obtaining in-person care from your doctor or other qualified professional because of information or advice you received through the platform.

The information presented on the us is in no way intended as medical and/or psychiatric advice, is not provided for the purpose of diagnostics or treating medical and/or psychiatric problems nor is it a substitute for medical and/or psychiatric treatment.

There are potential risks associated with the use of HeyJuni. These risks include, but may not be limited to:

1. Information transmitted may not be sufficient (e.g. lack of disclosure by the user) to allow for appropriate support given by the Listener.
2. Delays in communication could occur due to failures of the electronic equipment or communication networks.
3. A lack of full access to all your personal information may result in wrong support in rare cases.
4. Security protocols could fail, causing a breach of privacy of personal health information.
5. We reserve the right at our discretion, to remove any Listener or Speaker from us at any time if any Listener or Speaker fails to maintain a certain code of conduct or rating that we impose on such Listener from time to time.
6. By using the Service, you further understand, agree and acknowledge that you have the following rights with respect to the use of our Platform and the limitations of our service as follows:

We do not verify the skills, degrees, qualifications, credentials or background of any Listeners. We make no representation or warranty whatsoever as to (a) the accuracy or availability of the Listening Platform, (b) the willingness or ability of the Listener, (c) the willingness or ability of any Listener, (d) whether the Member shall find a Listener useful or satisfactory, (e) whether the Member shall find a Listener's answer relevant, useful, accurate or satisfactory, (f) whether the listening of the Listener will be helpful, (g) whether the support of the Listener will be responsive or relevant to the Member's question, or (h) whether the Listener's advice will otherwise be suitable to the Member's needs.

You understand that the information disclosed by you during the chat is generally confidential. You also understand that the dissemination of any personally identifiable images or information from the interaction shall not occur without the other party's written consent.

9. Limitation of Liability

YOU UNDERSTAND THAT TO THE EXTENT PERMITTED UNDER APPLICABLE LAW, IN NO EVENT WILL HEYJUNI OR ITS OFFICERS, EMPLOYEES, DIRECTORS, PARENTS, SUBSIDIARIES, AFFILIATES, AGENTS OR LICENSORS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL OR EXEMPLARY DAMAGES, INCLUDING BUT NOT LIMITED TO, DAMAGES FOR LOSS OF REVENUES, PROFITS, GOODWILL, USE, DATA OR OTHER INTANGIBLE LOSSES ARISING OUT OF OR RELATED TO YOUR USE OF THE PLATFORM OR THE SERVICES, REGARDLESS OF WHETHER SUCH DAMAGES ARE BASED ON CONTRACT, TORT (INCLUDING NEGLIGENCE AND STRICT LIABILITY), WARRANTY, STATUTE OR OTHERWISE RELATING IN ANY WAY TO THE PLATFORM, SERVICES, ANY INFORMATION OR MATERIALS ON OR OBTAINED THROUGH THE PLATFORM.

In no event shall our total liability to you (or for any minor for whom you are responsible) for any and all damages, losses, costs, expenses and fees exceed the amount you have paid to us. To the extent that we may not, as a matter of applicable law, disclaim any implied warranty or limit our liabilities, the scope and duration of such warranty and the extent of our liability will be the minimum permitted under such applicable law.

10. Indemnity

You agree to indemnify, defend and hold harmless the Company, its officers, directors, employees, agents, representatives, subsidiaries, affiliates, licensors, partners and suppliers, harmless from and against any claim, actions, demands, liabilities, costs, expenses and settlements, including without limitation reasonable legal and accounting fees ("Claims"), resulting from, or alleged to result from, any use of the Platform, Services and/or Software or any breach of these Terms of Service. In addition, you agree to indemnify, defend and hold harmless your Listener from and against any third-party claims resulting from your lack of adherence with the support of the Listener or any breach of these Terms of Service.

11. Payment, Cancellation and Refunds

a. Payment:

If you purchase any product or services on HeyJuni, you agree to pay all fees and charges (including all applicable GST) in accordance with the applicable fees, charges and payment terms. You may choose to pay for the Service by any of the payment methods available at the Platform. HeyJuni reserves the right to make changes to the fees and charges from time to time without advance notice. By providing the required payment or payment information, you agree that HeyJuni may invoice all fees and charges due and the payment will be processed automatically upon confirmation of booking. You shall be responsible for any finance or other charges imposed by your payment provider (such as credit card provider or financial institution) and for resolving any disputes with your payment provider (such as your credit card company) on your own.

In case you make a payment through the Platform or make any payment to us, this payment is made to the Listener for the Service. HeyJuni may charge the Listener by taking a portion of this payment for the use and operation of the Platform ("Platform Use Fees"). HeyJuni will not be deemed as the Therapist of any Therapy Services regardless of payment. Furthermore, the payment for the use of the Platform is made by the Listener and not by you.

HeyJuni reserves the right to suspend the processing of any transaction where HeyJuni reasonably believe that the transaction may be fraudulent, illegal or involve any criminal activity or where HeyJuni reasonably believe you to be in breach of the Terms of Service.

b. Cancellation:

Please ensure that you would like to purchase the service. Once the payment is conducted, HeyJuni currently does not allow cancellation after the booking and payment is made. You may only reschedule your session to a later date.

Should you subscribe to a subscription service on the Platform, you will be able to cancel your subscription. Any type of subscription you choose will continue and automatically renew until you cancel the membership. By choosing a recurring Membership Service, you acknowledge that such paid services have a recurring payment and you accept responsibility for all recurring charges prior to cancellation. You can cancel the subscription to the service at any time for any reason. Your membership must be cancelled before it renews in order to avoid the next billing cycle.

HeyJuni reserves the right to change our subscription or adjust the prices of our services. Any changes to your membership services will only take effect following proper notice to you.

Free Trials: Occasionally, HeyJuni offers free trials for our Listener Services. Once a free trial expires, the paid membership will commence following a notice to you.

c. Refunds:

Strictly no refunds are available for any Services which have been provided or when the booking and payment have been made.

12. Termination

You may deactivate your account and end your registration at any time for any reason.We may suspend or terminate your use of the Platform, your account and/or registration for any reason at any time. Without prejudice to the generality of the foregoing, you hereby agree that we are entitled to terminate your account immediately in the event that you are in breach of any of the terms or policies. For the avoidance of doubt, the termination shall not require us to compensate, reimburse or cover any costs, fees or expenses incurred by you in connection with the use of the Service.

Following termination or deactivation, you will not have further access to your account or the Service. In the case of termination/deactivation by us, you remain liable for all amounts due up to and including the date of termination/deactivation.

The provisions of these Terms concerning protection of intellectual property rights, prohibited use, user-submitted content, disclaimers, limitations of liability, indemnity, and disputes, as well as any other provisions that by their nature should survive, shall survive any such termination.

13. General

No joint venture, partnership, employment, or agency relationship exists between you, us or any third-party provider as a result of the Terms of Service.

Except as otherwise provided in this Terms, if any provision contained in this Terms is in conflict with, or inconsistent with, any provision in any of the other additional terms, the provision contained in additional terms shall govern and control.

If any provision of the Terms of Service is held to be invalid or unenforceable, such provision shall be struck and the remaining provisions shall be enforced to the fullest extent under law.

The failure of HeyJuni to enforce any right or provision in the Terms of Service shall not constitute a waiver of such right or provision unless acknowledged and agreed to by us in writing.

When you visit our Services or send emails or text messages to us, you are communicating with us electronically. You consent to receive communications from us electronically. We will communicate with you by email, text message, push notifications services or by posting notices on our Services. You agree that all agreements, notices, disclosures and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing.

The Terms of Service comprises the entire agreement between you and us and supersedes all prior or contemporaneous negotiations or discussions, whether written or oral (if any) between the parties regarding the subject matter contained herein.

14. Governing Law & Disputes

PLEASE READ THIS SECTION CAREFULLY BECAUSE IT REQUIRES THE PARTIES TO ARBITRATE THEIR DISPUTES AND LIMITS THE MANNER IN WHICH YOU CAN SEEK RELIEF FROM US. YOU UNDERSTAND THAT, ABSENT THIS MANDATORY PROVISION, YOU WOULD HAVE THE RIGHT TO SUE IN COURT AND HAVE A JURY TRIAL. YOU FURTHER UNDERSTAND THAT THE RIGHTS TO DISCOVERY AND APPEALS MAY BE MORE LIMITED IN ARBITRATION THAN IN COURT. IF YOU ARE LOCATED IN THE EU OR THE UK, THESE PROVISIONS WILL NOT AFFECT YOUR RIGHT TO RESOLVE DISPUTES IN YOUR LOCAL COURT OR TRIBUNAL.

These Terms of Service shall be governed by Singapore law, without regard to the choice or conflicts of law provisions of any jurisdiction.

a. Initial Dispute Resolution. We want to address your concerns without needing a formal legal case. Most concerns may be quickly resolved in this manner. For any Dispute with us, you agree to first contact HeyJuni and attempt to resolve the Dispute with us informally to address any concerns you may have regarding your use of the Services. Your Notice of Dispute must be individual to you and must include, as applicable, your name, your email address, and your residential address. The Notice of Dispute also must explain the facts of the Dispute as you understand them and tell us what you want us to do to resolve the issue. You agree to use best efforts to settle any Dispute, claim, question, or disagreement directly through consultation and good faith negotiations, and you agree that a Notice of Dispute containing all of the information required above, followed by at least 60 days of good faith negotiation, shall be a precondition to either party initiating a lawsuit or arbitration. A Notice of Dispute will not be valid unless it contains all of the information required by this paragraph. If you commence an arbitration without having previously provided a valid and compliant Notice of Dispute, you and we agree that the applicable arbitration provider (or the arbitrator, if one has been appointed) must suspend the arbitration pending compliance with this paragraph. You and we authorize the arbitration provider or the arbitrator to decide summarily whether the party that commenced an arbitration complied with these notice requirements, relying solely on this Agreement and the Notice of Dispute provided (if any). All statutes of limitation shall be tolled while the parties engage in the informal Dispute resolution process required by this paragraph.

b. Agreement to Binding Arbitration. Any disputes, actions, claims or causes of action arising out of or in connection with these Terms of Service or the Service shall be referred to the Singapore International Arbitration Centre, in accordance with the Rules of the SIAC as modified or amended from time to time by a sole arbitrator appointed by the mutual agreement of you and us. If you and we are unable to agree on an arbitrator, the Arbitrator shall be appointed by the President of SIAC in accordance with the Rules. The seat and venue of the arbitration shall be Singapore, in the English language and the fees of the Arbitrator shall be borne equally by you and us, provided that the Arbitrator may require that such fees be borne in such other manner as the Arbitrator determines is required in order for this arbitration clause to be enforceable under applicable law. Notwithstanding the above, if you are a Partner, you may choose to submit a Dispute for mediation at the Singapore Mediation Centre and/or Small Claims Tribunal, subject to their respective rules and guidelines.

c. Class Action and Class Arbitration Waiver. You and we each further agree that any arbitration shall be conducted in our respective individual capacities only and not as a class action, and you and we each expressly waive our respective right to file a class action or seek relief on a class basis. If any court or arbitrator determines that the class action waiver set forth in this paragraph is void or unenforceable for any reason or that arbitration can proceed on a class basis, then the arbitration provision set forth above shall be deemed null and void in its entirety and the parties shall be deemed to have not agreed to arbitrate Disputes.

d. Exceptions. Notwithstanding the parties' agreement to resolve all Disputes through arbitration, either party may seek relief (i) in a small claims court for Disputes or claims within the scope of that court's jurisdiction, and (ii) any Disputes relating to intellectual property rights, obligations, or any infringement claims.

15. Changes to these Terms

We reserve the right to modify these Terms, at any time without prior notice, at our sole discretion. We will use reasonable efforts to notify you of such changes. However, it is your responsibility to check the "Last Updated" legend at the top of this page periodically to see when these Terms were last revised. When changes are made to these Terms, they will become immediately effective when published on this web page unless otherwise noted. If we modify these Terms materially, to the extent permissible under applicable law, such modification will be effective upon the earlier of (i) your first use of the Services with actual notice of such change, (ii) 30 days from the posting of such change. We may send you notice of the updated Terms at our sole discretion, and the manner of the notification may include, for example, email, posted notice on the Services, or another reasonable manner. Your continued access and use of the Services following any such change constitutes your acceptance to be bound by the revised Terms then in effect. You agree that you will review these Terms periodically and that you shall be bound by these Terms and any modifications to it. Since our Services are evolving over time, we may also change or discontinue all or any part of the Services, at any time and without notice.

These Terms will identify the date of the last update. "Disputes" means any dispute, action, controversy, or claim arising out of or relating to any aspect of these Terms, whether based on contract, tort, statute, fraud, misrepresentation, or any other legal or equitable basis and regardless of whether a claim arises during or after the termination of these Terms.

16. Contact us

We operate a helpdesk and will always try to resolve any queries, complaints or disputes when they first arise. Please provide details of any queries, complaints or comments by completing the Contact Us form.